Part of Charles Darwin's theory about the 'survival of the fittest', is that each species must either 'adapt or die'. 125 years later, a subset of our own species (entreprenuers and business owners) need to implement his advice: 'adapt or die'. You see, I believe that during the economic recession that we've struggled with during the past three years, most business owners attribute many of their problems to the ambiguous 'financial crisis', issues like tight credit, sagging revenue, etc..
A dictionary defines the word 'problem' as: A question raised or to be raised for inquiry, consideration, discussion, decision or solution ... an unsettled matter demanding solution or decision and requiring usually consider¬able thought or skill for its proper solution or decision ...a perplexing or puzzling question. Why is this definition hard to understand?
Based on data collected recently by my business performance analysis engine at www.MentoringSuccessGroup.com, by far one of the biggest opportunities that comes with perhaps the lowest investment of your money and resources is....(drum roll) customer service. For little more than an investment of your time, and training your employees, you can make a significant impact on your customer loyalty, and consequently, repeat customers.
Recommeded Business Resource:
Protecting your business against any possible legal action is really important. If you are dealing with the public, then a professional liability insurance quote from Markel will provide you with cover against damage you might cause to public property.
16 March 2011
Help-My-Business.com and MentoringSuccessGroup.com has just released an excellent FREE whitepaper ‘Calculating Customer Value’. This is a 15 page pdf document that is accompanied by an Excel spreadsheet. By calculating your customer’s lifetime value to you and your business, this whitepaper discusses how to prioritize your time where it matters most, and how to minimize the [...]
28 March 2011
As your online presence increases, you will come in contact with all types of individuals. Timothy Ferriss, of 4-Hour-Workweek fame, gives some practical ideas about handling different types of people and situations. In the blog post and video: Tim gives his rules for comments on his blog. Shares how he deals with the media and [...]
03 January 2011
Accountants, Corporate Attorney’s, Consultants, and other business professionals will learn how to use the Business Performance Analysis Engine to pinpoint SMB client weaknesses and how to convert those opportunities into additional billable hours and new consulting revenue.We’re going to show you how to: – compare your client’s business operating performance against other companies in [...]
31 December 2010
There’s a very popular TV reality show whose motto consists of three words, “Outwit, Outlast, Outplay”. It turns out that this show is a fascinating competitive and ethical study on what people will actually do in order to reach a specific goal, and win a large cash prize. It’s interesting to watch these individuals strategize [...]
09 December 2010
Hi Everyone, Many people that stop by here are business owners and managers of businesses struggling to survive in a rough economic environment. You’re probably feeling alone, frustrated, perhaps a bit of desparation and discouragement, and don’t know what to do next. Two pieces of advice for you…first, in the words of a famous basketball [...]
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